Frequently Asked Questions

What are the computer requirements for using Transmit Vault?

Any PC, Mac, Windows or Linux based machine will work just fine with Transmit Vault.

Which Browsers are supported by Transmit Vault?

Transmit Vault has been tested with: Chrome, Safari, Firefox and MS Edge

Will Transmit Vault interfere with other applications? Cause Conflicts?

No. Transmit Vault is a stand alone web based application, It will not interfere with other applications.

Can I use transmit Vault and maintain HIPAA compliance?

Yes. Transmit Vault is HIPAA compliant and can provide a BA when requested.

Will Transmit Vault try to access my contacts?

No. Transmit Vault will not try to access your contacts, ever.

Will Transmit Vault try to automatically post to my social media sites?

No. Transmit Vault is a secure stand alone, highly encrypted application.

Who can see the contents of the file/message ?

No one except you and your recipient. The file is shredded after your recipient downloads after 5 days whether seen or not. Nobody (not even Transmit Vault) can open and view an encrypted file that was uploaded the user.

Is Transmit Vault using tracking software like Google Analytics?

No, Transmit Vault was built with your privacy and security in mind.

Where is my file after it has been downloaded?

Gone, shredded, deleted. The file or message is removed from the internet after downloading by the recipient!

Can someone hack the files in Transmit Vault ?

The files are securely transmitted to our servers (using HTTPS) and securely stored with high-grade bank level encryption (AES 256- bit).

So you don't store my files after the recipient downloads ?

Correct, we don't store any files after the recipient downloads them. If the sender has not chosen “Instant Shred” the file will remain in it’s encrypted form 5 days.

What happens, when the recipient does not see the files?

The file / message is available for download for 5 days. At the end of the 5th day, it is automatically shredded, wether the recipient sees it or not.

How secure is your Hosting?

Our Hosting is provided by Atlantic.Net. It provides custom Cloud, Dedicated, and HIPAA- Compliant hosting solutions to Transmit Vault. Some of their clients include NASA, Hilton group, Samsung, Kia and Viacom. It meets the required certifications.

* Atlantic Net also received TMC’s 2018 Cloud Computing Security Excellence Award.

Where are your files stored ?

The Vault is located on Atlantic.Net's Cloud Platform. Encrypted files are replicated and stored in separate secure data centers located in the across US for high availability.

Is the filename also stored encrypted?

Yes. Using 256-bit AES encryption, both your file and the filename are encrypted while in storage. This adds an additional layer of security since the filename could potentially contain confidential or identifiable information.

Can I send the file directly to the recipient email inbox?

No. Transmit Vault is a secure file platform and can ensure its safe within its server. When sending by email, it has the opportunity to be hacked in the cyberspace.

How do I choose a strong password?

Transmit Vault uses a password strength indicator that takes several aspects of a password into consideration to make sure your chosen password is a perfect match for your secure account. You can find additional tips on how to choose a strong password here. (https://en.wikipedia.org/wiki/Password_strength#Guidelines_for_strong_passwords) Transmit Vault has no limitations in regard to the password length or used characters; all unicode characters are respected.

What type of encryption is used in Transmit Vault?

Transmit Vault uses the latest encryption techniques and algorithms to secure data which includes the Advanced Encryption Standard (AES) with a 256-bit key. This is the same encryption standard used by governments and banks to protect confidential data. The 256- bit key is derived from your secret password (if provided*) using a function that adheres to RSA Laboratories' Public- KeyCryptographyStandards (PKCS). Your secret password and encryption key are never stored and therefore your encrypted file and filename are extremely secure and can only be accessed by using your selected password.

Why is file encryption necessary? Isn't HTTPS enough?

Transport and file encryption are both necessary to properly secure your file and Transmit Vault uses both.

*Many other websites and services use one or the other or neither at all! We are committed to protecting your files with the best possible technology*.

*You’ll notice all of our page URLs start with "https." The "s" stands for secure. We use an SSL certificate to ensure everything between your computer and our servers is protected with high-grade encryption. Some services stop there and then save your file unsecured on their servers. This provides no security against unauthorized people viewing your files while they are in storage. If an employee or even worse a hacker got a hold of the file they could open and view it just like you do on your own computer. Every file uploaded to our servers over the secure SSL channel is encrypted with AES-256 encryption and neither your password* which is used to help generate the encryption key nor the key itself is ever stored. Nobody (not even Transmit Vault) can open and view an encrypted file that was uploaded by the user

What does Transmit Vault do?

Transmit Vault allows users to send files of any size and any kind to anyone in the world securely

How does Transmit Vault work?

A sending user uploads their file, data or message to the server, where it is encrypted The recipient gets an email that a secure file is awaiting for him at Transmit Vault Recipient logs in to retrieve the file using a secret unique key Recipient downloads the file and it is shredded immediately after the download

Is there proof that I sent the files or data?

Yes. The sender can check and print a “Certified Status Receipt” at any time during the process

Is Transmit Vault a locally developed application ?

Yes, Transmit Vault was created , and is hosted & maintained in USA

Can anyone use Transmit Vault?

Yes, anyone who cares about their files and wants to protect their data

Does Transmit Vault offer search function?

Yes, it comes with full text search of both the inbox & outbox. It can be further filtered using the dates, contacts, status etc

Can I request a new feature for Transmit Vault?

Within Transmit Vault application, there is a feedback option, where you can send in your request for new features, comments and how we can improve Transmit Vault. You can provide this anonymously.

What kind of compliances does Transmit Vault have?

Transmit Vault is HIPAA, SOX , GRPR, SOC2 compliant

What is HIPAA compliance?

The Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA, is a series of regulatory standards that outline the lawful use and disclosure of protected health information (PHI). HIPAA compliance is regulated by the Department of Health and Human Services (HHS) and enforced by the Office for Civil Rights (OCR)

What is SOX compliance?

SOX stands for the Sarbanes-Oxley Act and was implemented for all businesses on July 30,2002 by the US Congress. The legislation was designed to impose regulations on a company’s internal processes when dealing with their financial reporting. Failure to comply with this regulation can lead to millions of dollars in fines and can even lead to criminal convictions

What is SOC 2 Compliance ?

SOC 2 compliance is a component of the American Institute of CPAs (AICPA)’s Service Organization Control reporting platform. Its goal is to make sure that systems are set up so they assure security, availability, processing integrity, confidentiality, and privacy of customer data. SOC 2 is both a technical audit and a requirement that comprehensive information security policies and procedures be written and followed.

What is GDPR compliance?

GDPR is a regulation that requires businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU member states. And non-compliance could cost companies dearly

Are my payments and payment details safe?

All payments are handled by Paypal & Stripe services.Transmit Vault does not keep any of your credit card details or PayPal logins.

Must the recipient pay to receive the files I send them?

No, it always free to receive transmits from Transmit Vault. The recipient simply create an account using the same email address the file was sent to.

Do you offer free trial for Transmit Vault ?

Yes. Transmit Vault offers a Free plan for users to evaluate the features and decide what would be the best plan for their usage. However the free plan is only for non commercial use.

Can I deactivate or delete my account in Transmit Vault?

Yes. This can be done in settings. Follow the instructions to deactivate the account sent to your registered email. Do take note all your transmits send out to others will be automatically deleted. However, transmission sent by others to you will remain in their account.

How much does Transmit Vault cost?

Transmit Vault’s pricing starts at $10 per user per month for the Personal plan. The Pro plan offers additional features at $25 per user per month, and the Business SMB plan offers solutions for businesses at scale at $40 per user per month. Annually, the Personal plan costs $108 per user, the Pro plan is $270 per user annually, and the Business SMB plan is $432 per user per year.

Are there contracts or commitments?

Nope. After your plan ends, you’ll be asked to pick a plan and enter your payment info if its a paid plan. This is billed monthly and you can cancel at any time. If you cancel before the end of a billing period, you’ll retain access until that billing period is over.

What are my payment options?

Online payment methods include major credit cards and Paypal. Prepayment options are available and allow your account to be debited monthly according to your plan and number of.users. Please Contact sales@transmitvault.com discuss these options.

Can I use Transmit Vault for my business?

Yes, Transmit Vault offers secure business SMB plans. If you are a large organization please contact sales@transmitvault.com for special pricing.

What is the maximum size for attachments?

The size of attachments sent via Transmit Vault is based on the plan, with the free plan is limited to 25 MB and unlimited for the Business SMB plans

Can Transmit Vault integrated into our company work flow?

Yes. Please contact us at sales@transmitvault.com to discuss